jeudi 19 juillet 2012

Super market is expensive – Let’s make a value added out of the service


Buying groceries is getting more and more expensive. We know, this can’t be avoided, is not their fault if everything else is expensive as well. However, there is a minimum to consider when you are choosing a supermarket to spend your money in:

-        The cashier should look at you in the eye at least one time,
-        The cashier should say hello (as if he or she mean it),
-        The cashier should smile (not needed but nice to have),
-        The cashier should WAIT until the last client finished picking up his or her stuff, before starting passing the next client’s groceries,
-        The cashier should NOT be discussing with colleagues about their personal lives when you are being served, makes you feel like you are invisible to them.







So, a final advice to super markets: Is not just because you are the cheapest one, or the closest one that you will preserve your clients.